1. Information We Collect

 

We collect personal information from you in various ways, including when you visit our website, book an appointment, fill out forms, or communicate with us. The information we may collect includes:

• Personal Identifiable Information (PII): Full name, contact information (email, phone number), date of birth, and address.

• Appointment & Transaction Information: Services booked, appointment history, payment details (including deposits), and billing information.

• Health & Consultation Information: Skincare concerns, allergies, skin conditions, and other health-related information provided during consultations.

• Photographs/Videos: With your consent, we may collect and use photographs and videos of you during services for marketing and promotional purposes.

• Technical Information: IP address, browser type, and usage data collected automatically when you use our website.

 

2. How We Use Your Information

 

We use the information we collect to provide, improve, and personalize our services. Specifically, we use your information for:

• Service Provision: To schedule appointments, provide requested services, and communicate important information regarding your bookings.

• Customer Support: To respond to inquiries, provide customer support, and notify you about service updates or changes.

• Marketing & Promotions: To send promotional emails, special offers, and updates about Opalescent Studio services. You may opt out of these communications at any time.

• Photos & Videos: With your consent, photos and videos may be used for promotional purposes on social media, our website, or other marketing materials.

• Payment Processing: To securely process transactions and deposits through our payment systems.

• Compliance: To comply with legal obligations, such as retaining records for financial and tax purposes.

3. Sharing Your Information

We will not sell or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, managing appointments, or conducting marketing activities. These parties are required to keep your information confidential and use it only for the services they provide.

• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Website: Our website uses SSL encryption to protect your data when transmitting personal and payment information.

• Restricted Access: Only authorized personnel have access to personal information, and they are required to maintain the confidentiality of that information.

• Data Storage: Personal information is stored securely, and we retain it only as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access & Correction: You may request access to the personal information we hold about you and request corrections to any inaccurate or incomplete information.

• Withdrawal of Consent: You may withdraw your consent for us to use your personal information for marketing purposes at any time by opting out of promotional emails or contacting us directly.

• Data Deletion: You may request that we delete your personal information from our records, subject to certain legal or contractual obligations that may require us to retain it.

• Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. These technologies may collect information such as browser type, device information, and pages visited on our site.

• Cookies: Cookies are small text files stored on your device when you visit our website. We use them to remember your preferences, analyze site traffic, and improve our services. You can disable cookies through your browser settings; however, some features of our site may not function properly without them.

7. Children's Privacy

Opalescent Studio’s services are generally not intended for individuals under the age of 18. However, we may accept clients aged 12 and above for certain services, such as basic waxing and skincare treatments, only with explicit parental or guardian consent.

 

We do not knowingly collect personal information from minors without the required consent. If we become aware that we have collected personal information from a minor under the age of 12, or from a minor without appropriate consent, we will take immediate steps to delete that information.

 

Parents or guardians who provide consent for services must also complete all required consent forms, including the camera release form if applicable.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting an updated policy on our website with the effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Opalescentstudio.yeg@gmail.com
 

By using Opalescent Studio’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.

​